Frequently asked questions
Answers to the questions we hear most often about how Tervanock works, what the platform does and does not do, and how accounts are set up and managed.
What exactly does Tervanock do?
Tervanock analyses historical and live market data to generate directional signals and automates recurring dollar-cost-averaging (DCA) execution against a schedule and allocation you define. It is a research and execution tool, not a discretionary fund manager.
Is Tervanock a licensed financial advisor?
No. Tervanock provides software-based analytics and automation tools. Nothing on this site or within the platform constitutes personalised financial, investment, tax, or legal advice. You should evaluate your own circumstances and consult a qualified professional before acting on any signal or output.
How is the DCA schedule configured?
During onboarding you set an allocation amount, a cadence (such as weekly or monthly), and the assets you want included. The scheduler then executes against that configuration automatically, and you can pause, edit, or cancel it at any time from your dashboard.
Can I override or pause automated execution?
Yes. Every scheduled action can be paused, skipped, or adjusted manually before it runs. There is no lock-in period, and changes you make in the dashboard take effect for the next scheduled cycle.
Where does the underlying market data come from?
The platform aggregates publicly available market data feeds and processes them through our internal models. Data quality and availability can vary by asset and by provider, and we do not guarantee uninterrupted or error-free data delivery.
Does a historical backtest guarantee future results?
No. Backtested or historical performance figures shown on this site are illustrative of methodology only. Markets are inherently unpredictable, past patterns may not repeat, and any projections can differ materially from actual outcomes.
What information do I need to get started?
Account setup typically requires basic contact details and the configuration preferences for your DCA schedule. Specific onboarding steps are presented inside the platform once you request access through the contact form.
Is my account and data kept secure?
We apply industry-standard practices to protect account data and access credentials. Further detail on how information is collected, stored, and used is set out in our Privacy Policy, linked in the footer.
What fees are associated with using the platform?
Fee structures depend on the plan and configuration you select and are disclosed in full before you confirm any setup. We do not publish fixed pricing here because requirements vary by use case.
Can I cancel my account at any time?
Yes. You can request cancellation at any time through your account settings or by contacting us directly. Any pending scheduled actions should be reviewed and paused prior to cancellation.
Who can I contact for further questions?
If your question isn't covered here, use the contact page to reach the Tervanock team directly and we'll follow up with specific guidance for your situation.